A little help, before you gift.

It depends on the item. In-stock gift wrap typically ships within 2–3 business days of your order. Our made-to-order pajamas take an estimated 11–17 days with Standard Shipping or 7–12 days with Express Shipping, including production, in calendar days. Other personalized and made-to-order items have their own timelines. See our Shipping Policy for details, or email info@mahmelanin.com before ordering.

Processing time is how long it takes us to prepare, produce, or personalize your item before it ships. Shipping time is how long the carrier takes to deliver it once it leaves us. Express Shipping shortens the carrier's transit time, but it doesn't shorten production or processing.

Shipping charges depend on the items in your cart and where they're going. Your available shipping options and their prices are shown at checkout before you pay.

When your order ships, you'll receive a shipping confirmation with tracking information when it's available. Tracking can take a little time to update after the carrier receives your package. For the latest delivery status, use your tracking link or contact the carrier directly.

Not always. Orders with more than one product may arrive in separate shipments, especially when items are made to order or ship on different timelines.

For eligible items that aren't final sale, you can request a cancellation within 15 minutes of placing your order. Later requests are reviewed case by case and can't be guaranteed. For made-to-order, final-sale items, contact us right away. Cancellation may be possible before production begins, but it isn't guaranteed. Please double-check your shipping address at checkout, because changes can't be guaranteed once an order is in processing or has shipped. Email info@mahmelanin.com with your order number. See our Return & Refund Policy for details.

International shipping availability varies by product and destination. If you're ordering from outside the United States, please email info@mahmelanin.com before placing your order.

On a personalized product's page, choose your options before adding it to your cart. Depending on the item, you may upload photos, add names or a message, or choose a font and text color. The options vary by product, so each product page shows exactly what you can customize.

For the best results, upload clear, high-resolution, well-lit photos. For face designs, use photos where faces look directly at the camera. Use the original photo whenever possible, rather than a screenshot or a compressed copy.

Some personalized products show a preview before checkout, like the Add Your Face Christmas Elf Sweater, so you can check your photos and spelling. Check the product page to see whether a preview is available for the item you're ordering.

Email info@mahmelanin.com, ideally within 7 days of delivery, with your order number, a description of the issue, and clear photos. We'll review it and provide an appropriate resolution, such as a replacement or refund. Restocking fees and customer-paid return shipping don't apply to misprinted, defective, or incorrect items.

Each apparel product page lists its available sizes and fit notes, and many of our styles run true to size. Please review the size details before you order, because made-to-order apparel is final sale for sizing and fit. If you're unsure, email info@mahmelanin.com before placing your order.

Our pajamas are sold one two-piece set at a time, a top and pants in one size. To match the whole family, add a set in each person's size. Check each pajama product page for its available sizes.

It varies by product. Some gift wrap is sold as a single roll and some as multipacks. Each product page lists what's included, such as the number of rolls or bags and their measurements.

Measure the width and height of your door, then choose the closest size. Our Black Santa, Mrs. Claus & Elves Door Cover comes in 30 × 80 in, 32.3 × 80 in, 36.2 × 80 in, and 36.2 × 96 in, and it fastens around the door with four elastic bands.

Care details are listed in the product information on each product page. For example, our tees list machine-wash and ironing guidance.

We accept returns of eligible items within 7 days of delivery. Items must be unused, undamaged, in their original packaging, and accompanied by proof of purchase. To start a return, email info@mahmelanin.com with your order number. Returns must be authorized before you ship them back. Customers pay return shipping, approved returns have a 10% restocking fee, and original shipping charges aren't refundable. Approved refunds go back to your original payment method. See our Return & Refund Policy for full details.

Personalized and made-to-order items are produced or customized after you order. Items designated final sale can't be returned or exchanged for size, fit, change of mind, or orders placed in error. Whether an item is final sale is noted on its product page. Damaged, defective, misprinted, or incorrect items are still reviewed for a resolution.

Keep the original packaging and email info@mahmelanin.com, ideally within 7 days of delivery. Include your order number, a description of the issue, and clear photos. We'll review it and provide an appropriate resolution, such as a replacement or refund.

First, check the shipping address on your order, look around the delivery area, and contact the carrier. If the package is still missing, email info@mahmelanin.com with your order number and we'll review it with you. See our Shipping Policy for more information.

Email us at info@mahmelanin.com, call 504-264-1130, or send a message through our contact page.