FAQ’S

Mah Melanin is a unique and inclusive brand championing the representation of people of color. We foster positive self-esteem and self-love by authentically portraying diverse characters in everyday items and products.

We ensure authenticity by designing characters that reflect the real and modern Melanated households. Our creations resonate with the lives and values of our customers.

Our standout Santa character stylishly wears a gold chain. This unique touch adds a modern flair that resonates with our customer base, making him unlike any other Santa on the market.

Mah Melanin products are available online at major retailers including Sam's, Walmart, Amazon, and Lowes. We’re also highlighted on various social media platforms for easy access.

Yes, Mah Melanin is a certified minority-owned black business, recognized by the National Minority Supplier Development Council.

We craft products that reflect the rich heritage and identity of people of color. Our designs are tailored to affirm and celebrate the culture, boosting self-esteem and self-love.

Mah Melanin has been endorsed by industry titans like Teddy Riley and Master P, as well as Denise Boutte and Calah Lane. They support our mission to broaden perceptions and challenge norms.

Our top products range from culturally themed travel bags to African American wrapping paper. We create items that reflect African heritage in beautiful and meaningful ways.

Mah Melanin actively engages with its community through social media and various initiatives. We are always rooting for our customers' success and love to connect with them.

Stay updated with Mah Melanin's new releases and special offers by following us on social media or subscribing to our newsletter. We always have exciting things to share!

My Mel A Nin

You can become part of our mission by purchasing our products, sharing our message, and engaging with us on social media. Your support helps us make a difference.

Once we've shipped your order and provided you with the tracking information, the handling by the carrier is beyond our control. Should your item(s) arrive damaged, please contact us immediately, and we'll do our best to assist you.

Our standard shipping usually takes 2-5 days, but it might take 5-7 days during busy holiday periods. For expedited shipping, you can expect 1-2 days, or 3-5 days during peak seasons. These are approximate timings, and we ask for your understanding that they may vary, especially during the holidays. While Mah Melanin can't control carrier delays, we promise to keep you informed all the way.

Please ensure your shipping address is accurate when you check out, both through our store and any payment platforms. We cannot be held accountable for errors in the submitted address, and any reshipping costs due to incorrect addresses will be the customer's responsibility.

For purchases made on our website, our policy is as follows: Once an order is dispatched, we cannot be held accountable for any damages or missing items. Should your order arrive with such issues, you must file a claim with the shipping carrier. Please retain all original packaging if your order was damaged during shipping and follow the carrier's instructions. Mah Melanin will not provide refunds or replacements for damaged or missing items. We encourage customers to review our refund policy thoroughly before purchasing to fully understand the sale's terms and conditions.

You may return items within 7 days of receiving your order, provided they are in original packaging and you have the receipt or proof of purchase. Email info@mahmelanin.com for eligible returns, and you'll be refunded the purchase price, excluding shipping, with a return label provided.

Upon receipt and inspection of your return, we'll notify you via email about the approval or rejection of your refund. Approved refunds will be processed to your original payment method, typically within 3-5 business days. If there are any delays, please follow the suggested steps, and contact us at info@mahmelanin.com if needed.

We cannot issue refunds for items that our returns department does not receive and recommend using a traceable shipping method to guarantee delivery. Mah Melanin is not responsible for items lost, stolen, or damaged during transit when USPS confirms delivery.